Medforall Guardian App Guide

How to use the Guardian app to view thermal feeds, review sessions, and stay informed.
Stark County Program · v1.0

What Is the Guardian App?

The Guardian app is a mobile app for families and guardians enrolled in the Medforall program. It lets you:

Privacy note: What you see in the app is a privacy-filtered view — not the raw sensor data. The filter level is set in your care plan and consent form. If you need to see a less filtered view for clinical reasons, you can request temporary access. That request is documented and time-limited.

1Opening the App

Splash Screen
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MEDFORALL
GUARDIAN

Splash Screen

When you open the app, you see the Medforall Guardian splash screen. The app requires login — your credentials are provided by your SSA or Medforall during setup.

The app uses multi-factor authentication (MFA). After entering your password, you will confirm with a code from your phone.

Tip: If you forget your password, contact your SSA. Do not share your login with anyone — access is tied to your consent form.

2Live Feeds

Live Feeds
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Live Feeds

Camera and sensor feeds from care locations
All Camera Sensor
Backyard
Sarah Mitchell · 142 Maple Ave
CAMERA
Live
Bedroom
Sarah Mitchell · 142 Maple Ave
SENSOR
Live
Hallway
Sarah Mitchell · 142 Maple Ave
SENSOR
Live
Kitchen
Kitchen / Family Room
CAMERA
Live
Sessions
Live Feeds
Settings

Your Feed Dashboard

The Live Feeds screen shows all active sensors and cameras at your loved one's care location. Each feed shows:

  • Location name (Bedroom, Kitchen, etc.)
  • Person and address
  • Feed type — SENSOR (thermal) or CAMERA (RGB)
  • Live status — green dot means the feed is active

Use the tabs at the top to filter by All, Camera, or Sensor feeds.

The bottom navigation bar lets you switch between Sessions (past monitoring notes), Live Feeds (real-time view), and Settings.

3Viewing a Room

Room Detail
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Bedroom
LIVE

Bedroom

Sarah Mitchell · 142 Maple Ave
SENSOR ↻ Restart Device

Thermal Feed View

Tap any feed from the list to see the live view. For thermal sensors, you see a heat map — warm areas (the person) appear as bright colors, cool areas (the room) are darker.

What you see is privacy-filtered. The raw thermal data shows more detail than what appears on your screen. Your view is configured per your care plan.

  • LIVE badge — confirms you are seeing real-time data
  • Refresh button — reconnects the feed if it freezes
  • Expand button — opens the feed full-screen
What you are seeing: A warm shape on the bed means your loved one is present and has body heat. You can see general position (lying, sitting) but not faces, features, or identifying detail.

4Session Notes

Session Detail
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Session Details

Sarah Mitchell

📅 Sat, Mar 29, 2026 · 10:00 PM - 06:00 AM
📍 142 Maple Ave · Emily Rivera
📝 Session Notes 24
10:04 PM
EO: RUBS-FACE x1/10m (Rubbed face w back of L hand)
10:21 PM
EO: ARMS-UP x1/10m; REPO x1/10m (adjusted L arm)
10:44 PM
EC: Eyes closed (EC timer started)
11:18 PM
EC: Eyes closed >30min
11:28 PM
EC: ARMS-UP x1/10m; LEGS-UP x1/10m

What Staff Documented

The Sessions tab shows notes from each monitoring shift. Every entry is timestamped and coded. You can see:

  • Date and time range of the monitoring session
  • Staff name — who was monitoring
  • Location
  • Note count — total observations during the shift

Each note uses standardized abbreviations (EC = eyes closed, EO = eyes open, REPO = repositioned, etc.) so that observations are consistent across staff.

Tip: Scroll to the bottom of any session to see the Common Abbreviations reference — a quick guide to what each code means.

5Understanding the Codes

Abbreviations
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Session Details
05:37 AM
No i/o.
05:39 AM
EC - Micro-awake; Stretch 1x/10min
05:53 AM
EC >30 min
📖 Common Abbreviations ▲
ARMPIT RUBArmpit Rub
ARMS UArms Up
ECEyes Closed
EOEyes Open
EYES RUBEyes Rub
FOREHEAD RUBForehead Rub
HEAD REPOHead Repositioned
HEAD RUBHead Rub
ITCHScratching
ITCH-ARMArm Itch
ITCH-LEGLeg Itch
LEGS ULegs Up
LEGS-IPLegs In Place
MICRO AWAKENINGSBrief Eye Opening
REPORepositioned

Abbreviation Reference

Staff use standardized codes to document observations quickly and consistently. The most common ones:

  • EC — Eyes Closed (person appears asleep)
  • EO — Eyes Open (person is awake or stirring)
  • ARMS-UP / LEGS-UP — Limb movement noted with frequency (e.g., x1/10m = once in 10 minutes)
  • REPO — Repositioned (staff or self-repositioning noted)
  • MICRO — Micro-awakening (brief eye opening, not a full wake event)

The full abbreviation list is available at the bottom of every session detail screen.

Why codes? Standardized abbreviations ensure every staff member documents the same way. This makes it possible to track patterns across nights, weeks, and months — and share meaningful data with your loved one's physician.

6Your Access and Privacy

Your access to the Guardian app is governed by your care plan and consent form. Here is what to know:

This system supports the people keeping your loved one safe — it does not replace them. The Guardian app gives you visibility into what's happening during monitoring shifts. It does not give you control over the sensor, the staff, or the care plan. Decisions are made together with your team.

7Annotations & Video History

ANNOTATIONS
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Session Details
▶ VIDEO HISTORY
10:04 PM — 10:21 PM ▶ Play
10:04 PM
EO: RUBS-FACE x1/10m
Guardian Note Mar 30, 8:15 AM
She had a late dinner — that is probably why she was rubbing her face. Not a concern.
10:21 PM
EO: ARMS-UP x1/10m; REPO x1/10m
Add Annotation
10:44 PM
EC: Eyes closed (EC timer started)
11:18 PM
EC: Eyes closed >30min

Adding Context to Sessions

As a guardian, you can add annotations to any session note. This is your voice in the record.

  • Tap any session note to see the video history for that time window
  • Watch the recording — a privacy-filtered playback of what the sensor captured during that moment
  • Add an annotation — provide context the staff might not have ("she had a late dinner," "he was anxious about a doctor visit tomorrow," "this is normal for her")

Your annotations are timestamped, labeled as Guardian Note, and become part of the session record. The care team sees them in their next review.

Privacy note: Video history shows the same privacy-filtered view as the live feed. The recording follows the same filter level set in your consent form. If you need to see more detail, use a support ticket to request temporary access.
Why this matters: You know your loved one better than any sensor. Your context — what happened that day, what is normal for them, what worries you — makes the data meaningful. Staff see the heat map. You see the person.

8Create Support Ticket

CREATE TICKET
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New Support Ticket
Severity
Low
Medium
High
Urgent
Subject
False alarm at 2:30 AM - air vent triggered sensor
Description
The bedroom sensor triggered a movement alert at 2:30 AM. My daughter was asleep and had not moved. I think the air vent above the bed caused it.
Time of Incident
Mar 29, 2026 · 2:30 AM
Screenshots
Submit Ticket

Reporting an Issue

From Settings, tap Create Support Ticket. Fill in:

  • Severity — Low, Medium, High, or Urgent
  • Subject — a brief description of the issue
  • Description — what happened, in your own words
  • Time of Incident — when the issue occurred
  • Screenshots — attach images from the app if helpful

Once submitted, the ticket goes to the Medforall support team. You will receive updates in the app.

Tip: For false alarms, include the time and room. This helps the team adjust your sensor thresholds.

9Ticket History

TICKET HISTORY
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Support Tickets
2
Open
1
Assigned
2
Resolved
Open (2)
False alarm — air vent
Bedroom · Mar 29
Assigned to Maxwell Chen
MEDIUM
Privacy filter adjustment
Request · Mar 25
Pending SSA
LOW
Resolved (2)
Sensor offline at 5:30 AM
Bedroom · Mar 22
Auto-resolved · 15 min
CRITICAL
App login issue
Account · Mar 15
Maxwell Chen · Mar 16

Tracking Your Tickets

From Settings, tap Ticket History to see all your tickets organized by status.

  • Open tickets show the current status: In Review, Pending, Assigned
  • Severity badges — color-coded so you can see priority at a glance
  • Status updates — the support team updates the ticket as they work on it. You see every change.
  • Resolved tickets — moved to a separate section with the resolution date

Tap any ticket to see the full conversation, including responses from the support team.

10Settings

SETTINGS
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Settings
Account and preferences
S
Sarah Mitchell
sarah.mitchell@email.com
ROLES
Guardian
Appearance
Light
Dark
System
SUPPORT
Create Support Ticket
Ticket History
2 open
v1.0.0 (7)
Updated Mar 10, 2026 at 10:32 AM
Sign Out
Sessions
Live Feeds
Settings

Your Settings

Tap Settings in the bottom tab bar to access your account and preferences.

  • Account — your name, email, and assigned role
  • Appearance — choose Light, Dark, or System theme (the active choice is highlighted with a teal border)
  • Create Support Ticket — report an issue, ask a question, or request a change to your care plan
  • Ticket History — see all your past tickets and their status (open, in progress, resolved)
  • Sign Out — securely log out of your account
Tip: Use support tickets for anything that is not an emergency — questions about what a session note means, requests to adjust your privacy filter, or feedback about the system. For emergencies, call your provider directly.

11Getting Help

If you have questions about the Guardian app:

Medforall Guardian App Guide · Stark County Privacy-First Thermal Sensing Program
Sample data shown. No real participant information is displayed in this guide.